We offer remote service and technical support
We offer remote service and technical support, scheduled maintenance for control systems (ACS) from INFOCOM Ltd developers/certified specialists on a 24/7 basis.
We provide a secure connection, with a properly developed security protocol to protect the transmitted data.
The main tasks of remote support:
- Monitoring the operation of equipment
- Diagnostics of equipment status and remote configuration
- Solving current problems and issues
- Software updates
Our goal is to make remote support efficient and safe:
- provide prompt assistance in resolving incidents 24/7;
- provide protection against harmful/unskilled interference with technological processes and unauthorized access to the control system;
- reduce equipment downtime by promptly engaging external specialists to solve diagnostic, startup, and maintenance tasks;
- improve the quality and speed of scheduled repairs and equipment replacement;
- eliminate delays in service related to the arrival of specialists at the facility (excluding travel expenses).
To order remote support and maintenance at your facility, please contact INFOCOM Ltd specialists:
phone: 0914 239 797, email: sales@infocom-ltd.sk
Published on April 25, 2023